westhood

Return Policy

Greetings from Westhood, where your satisfaction is our primary concern. We aim to provide you not only with high-quality products but also with a seamless and transparent shopping experience. Please take a moment to acquaint yourself with the comprehensive details of our return policy:

1. Return Eligibility:

• Enjoy the flexibility of returning products within a generous window of 5 days from the date of receiving your delivery.
• Ensure the returned product is in its original condition, unused, and includes all original packaging to expedite the return process.

2. Return Process:

• Access your personalized Westhood account on our website to initiate the return process conveniently.
• Navigate to the user-friendly Return Portal where you can furnish essential details such as the order number and reason for return.
• Once your return request gains approval, carefully follow the provided instructions to securely package the item, ensuring a smooth pickup process.

3. Pick-Up Arrangements:

• Our dedicated logistics team will promptly arrange for the pickup of the returned product from the address you've provided, streamlining the entire process within 2-3 days.

4. Refund and Charges:

• Customers will receive a refund for the returned product, with a nominal return charge of Rs. 150/- deducted from the total amount.
• The return charge is instituted to cover the logistics and processing costs associated with handling returns, allowing us to continue providing exceptional service.

5. Exchange Option:

• Explore the alternative of exchanging the product for another item of equal or lesser value. Our diverse range ensures you find the perfect match for your preferences.
• Exchange transactions are processed with the same level of care and efficiency as returns.

6. Return Portal Benefits:

• Leverage the advantages of our user-friendly Return Portal on the Westhood website, offering a seamless and transparent return experience.
• Keep a close eye on the status of your return, receiving timely updates on the progress of your refund or exchange for your peace of mind.

7. Customer Support:

• Westhood is committed to exceptional customer service. Should you encounter any challenges or have questions, our knowledgeable and responsive customer support team is at your disposal.
• Feel free to reach out to us at westhoodindia@gmail.com, and we'll promptly address any concerns or queries you may have.

Note:

• To ensure a frictionless return process, kindly adhere to the specified timelines and conditions outlined above.
• Your understanding and cooperation are highly valued as we continue to enhance your shopping experience with Westhood.

Thank you for choosing Westhood—we are honored to serve you with excellence.